Category: Digital Transformation (Page 2 of 2)

Just Let it Happen: Living With Open-Ended Outcomes

(Originally Published on nmc.org March 2016)

In “Teaching Creativity – Not Conformity,” I began by positing that we need to encourage exploration through questioning rather than providing answers to our students (and employees). Since then, Kevin Kelly has reemphasized the same theme by identifying the skill of questioning as one of the key trends that will shape humans in our technological future. We have been talking this talk for years now. The exciting thing is that technology is now giving us tools to start walking the walk.

In an age driven by “quantifiable” accountability, however, many of our present organizations continue to struggle with the concept of open-ended outcomes. If we stress a questioning approach, particularly in a programmatic context, it is often seen as a risk that is hard to quantify unless we provide some sort of predictable, often quantified, outcome. Uncertainty of outcomes is often viewed as not being scientific or data-driven. That is only true if we are looking for overly simplistic answers in defining success. We can still measure outcomes – but they are often tangential to the original creative exercise. Sounds a lot like teaching, does it not?[LINK: http://www.nmc.org/blog/teaching-creativity-not-conformity/]

In 2010, I began facilitating the New Media Seminar for faculty at HCC’s Northwest College, which focuses on how the world is changing and ways in which we as educators need to adapt to those changes. Initially, I was attracted to the concept developed by Gardner Campbell because I felt it provided a nice venue for free discussion about technology and the development of pedagogy. What I did not realize at the time was the extent to which it developed questioning about the status quo of what we are doing in the classroom. Many faculty members who have participated in the seminar found it a strangely liberating experience from their daily experience precisely because of its open-ended nature. It was always a challenge, however, to explain that power to those looking at the course from the outside.

I am often surprised at how unwilling people are to question the seemingly predictable flow of their existence in order to leave room for the unexpected outcome. I always start my undergraduate government classes asking my students why they are there. It amazes me how few of them have even pondered the question. A lack of purpose turns college into essentially a hazing experience whose main purpose is to demonstrate perseverance, not learning, and all too often faculty aid and abet that by passing them through classes without giving them a clear reason to engage in learning. Furthermore, as we design courses and programs it is often easier to just go with the flow rather than risk the unexpected or ambiguous. Like training, answers give us neat little boxes in which to put everything. Teaching has the power to augment us as human beings. Giving students and faculty the freedom to creatively explore without a set purpose is liberating to some, incomprehensible to some, and threatening to others.

Makerspaces perhaps pose the biggest threat to the status quo: if they live up to the true ideals of making, outcomes are truly uncertain. In January 2016 we opened the D-Lab, the first of our makerspaces at Northwest College. The critical aspect that characterizes our D-Lab is that it is essentially a “rule-free” zone designed to promote creative problem solving. Questioning is driving the very development of the space, as we have added and adapted equipment and supplies based on community inquiries. Many of our spaces are being designed around the concept of project-based learning and our new building, the West Houston Institute, was explicitly designed to foster innovation and creative thinking. [LINKhttp://ideaspaces.net] The goal is to lower the barriers to entry as much as possible and then get out of the way.

The D-Lab –  Photo by Tom Haymes

We also recognize that all of these plans will falter if we cannot work to move HCC’s culture away from the rigidity that characterizes industrial modes of education. Training is a natural outcome of this kind of thinking. The D-Lab forms a gateway to a post-industrial mode that nurtures creative thought that is liberated by good teaching. To be clear, this is a hard task that will take years to manifest any appreciable impact institution-wide. Meanwhile, we are already seeing people gravitate to the freedom of the D-Lab in unexpected and unconventional ways.

Recently, my lab techs decided to build a virtual sandtable using an old projector and an Xbox Connect. They improvised this rig using zip ties and rubber bands. Believing it looked unsafe, our AV contractor offered to provide a proper mounting solution (costing hundreds, if not thousands, of dollars and taking months to implement, no doubt). I don’t blame him. He’s never seen activity like this at our college before. The space is generating a new form of agile activity not previously seen at our college.

Virtual Sand Table in the D-Lab – Photo by Tom Haymes

The D-Lab has shown me that there is a genuine hunger for independent thought and the creativeenterprise. Technology merely provides the mechanism to escape the rigid structures of the industrial world. This creativehunger is precisely what we need to harness bothinternally and for our students if we want to be successful in a world characterized by automation and increasingly complex problems. We are all creative teachers and learners. We just need to have that unlocked. I am seeing that happen every day in spaces like the D-Lab. It gives me hope that we will finally move away from the training mode to the creativemode.

We are currently in the process of developing business plans for the programs we envision at our new building, the West Houston Institute. Unlike the New Media Seminar, which cost relatively little other than time, and the D-Lab, which came together out of spare project funds, the Institute is a $50 million project before staffing costs. With scale comes scrutiny and a search for clarity by decision makers. While this approach is completely understandableand a responsible use of taxpayer money, a space designed around open-ended inquiry and uncertain, creative outcomes often challenges this kind of thinking.

It is relatively easy to figure out a hard set of numbers around a Collaboratoriumor conference space that can be rented out to business. At the same time, it is more difficult to demonstrate concrete outcomes around how these kinds of spaces also foster open-ended activities such as brainstorming projects and technology competitions. Activities in the makerspace or informal collaboration areas face similar challenges. If they are not associated with a particular program, it can be difficult for people to wrap their heads around the spaces’ purpose. Is the idea to let people play around? To what end? Quantifying qualitative outcomes is one of the central challenges of educational measurement and it is particularly acute in these kinds of circumstances.

The best argument to make is that this creates a very compelling learning environment, is a fun way to teach, and, perhaps most of all, creates critical 21stCentury skillsets in our students (and faculty). This approach fits into of the overall trend of refocusing around demonstrating skills rather than credentialing that is starting to be discussed throughout education.

One of my pet projects, the Teaching Innovation Lab (TIL) [LINK: http://ideaspaces.net/2016-innovation-loops-ideaspaces-presentation], addresses this challenge as well. The purpose of the TIL is to build upon the success of the New Media Seminar to create an open-ended venue for faculty to “play” with their teaching and share those experiences with their colleagues both inside and outside HCC. We also introduce rigor through data collection and analysis as well as structured workshops and other activities. Where faculty take it from there is up to them, however. Unlike many professional development projects, there is no defined fixed outcome. If it makes things better, it is a win.

I am excited about the potential for creative unpredictability of all of these efforts, but I can see where it runs counter to desires to establish standards around “good teaching” by accrediting agencies and state education boards. I do not believe there is one “right” way to teach, or at least I do not believe we are anywhere close to understanding what that is yet. Putting that notion into a business plan for the TIL is therefore presenting unique challenges. Some flexible thinking will be required all around. It is difficult to imagine quantifying exploration and unexpected outcomes. We can build a runway, but where flight takes our faculty and students is their magic, not ours. In other words, we can measure results in the context of skills acquired, but not necessarily predict them. That sounds amazingly like teaching to me.

 

Why is Augmenting Human Intellect So Difficult?

Array

 

Augmenting Human Intellect seems like such an obvious dictum. When I first read Doug Engelbart’s proposal from 1962, my reaction was to scratch my head and think, “shouldn’t this be obvious?” Over the years, however, I came to realize just how hard a challenge he had set before us. Despite the best of intentions, most technology is implemented with a set of blinders. It is no longer sufficient to understand human physiology to create a mouse or even to understand human mental organization to create hyperlinks and collaboration tools.

Engelbart, when he did his “Mother of all Demos” in 1968, was only able to succeed (barely) because he controlled every aspect of the system he was using. None of us can say that today. We are hostage to software vendors, hardware vendors, textbook publishers, and, perhaps most importantly of all, organizational structures that fail to execute on “augmenting human intellect.” This is a shame because we increasingly have access to integrated technological solutions that would seemingly allow us to achieve the goal of constantly maximizing human potential. However, a combination of politics, technological naiveté, and poorly executed technological solutions often impair our ability to grow as teachers, learners, and even human beings.

In many ways Engelbart had it easy. He was at the early stages of this story. He only had to worry about discrete technological challenges. This is in no way meant to minimize his immense contributions, both conceptually and practically, in developing the mouse, the word processor, hyperlinks, etc… Revolutionary as they were, he could confine himself largely to the walls of the Stanford Research Institute. It is absolutely true that without the work of him and his team we would live in a diminished technological environment but that environment has metastasized into something much, much larger and more complex.

We passed the pinnacle of what his practical vision led us to perhaps a decade ago. Operating systems were king and they were largely built upon concepts that he pioneered: gesture-based computing through a mouse or its descendants, the pointer or trackball; graphical-user-interfaces; an infinitely editable world. Internet 1.0 is largely a product of his (and Bush’s and Nelson’s) vision.

With the introduction of the iPhone, however, we started down another track. The iPhone differs from a traditional computer in that it requires a complex infrastructure of networks to make it even work. Furthermore, it is completely mobile and this shifted the emphasis, started initially with the Internet, decisively in the direction of systems. The Internet of Things is a direct descendant of this fork and is only accelerating the systemization of technology. Now we have to worry about connected doorbells getting hacked. On a more prosaic level, we have to worry about the doorbell connecting to the network reliably so that we can get an alert on our phone even if we are thousands of miles away. When those kinds of things don’t work we feel limited, lacking in augmentation. The fact of the matter is that we were limited by our technologies long before this latest set of challenges but they have brought home the scope of the challenges we face in creating integrated technology environments.

As Leonard Shlain argued, Art and Physics have long bounced against each other. Lately, moreover, we’ve seen an explosion of interest in design. Design is by its very nature holistic. Therefore it is no accident that this is happening. We are now designing our virtual environments and this is reflecting back onto our physical environments. We have started to recognize the limitations of all-in-one desks arranged in neat rows for our classroom experiences at the same time as we have recognized that a learning management chat room is a poor substitute for the real thing or even Facebook. We have suddenly realized that even Facebook and Twitter lead to unexpected outcomes in communication because of their design and the conversation has shifted around to such topics as “fake news.” The technology of education is fundamentally limited by an industrial mindset that argues that all learners are basically the same (or at least can be easily categorized) and that learning is most effectively broken down into 16-week segments, the outcome of which is one of five grades. These are every bit as much of a constraint to augmenting human intellect as tying a brick to your pencil is, and, I would argue, much much more.

Today’s augmentation of human intellect therefore requires an understanding of technological systems and how they interact with one another. It also requires an understanding of how human organizations operate and how they are just as likely to spread ignorance as they are to spread enlightenment. They are also just as likely to make things more inefficient as they are to make things more efficient. The reason your HR system doesn’t talk to your finance system is usually not a technological problem, at least not one that isn’t solve-able. It’s almost certainly a bureaucratic outcome of your HR department selecting software independent of your finance department and your IT department not understanding the implications of what is being specified – or not being consulted at all – before purchasing decisions are made. These are human failings amplified by the technological failings that are the product of the failing of the organization, which is itself a technology. The result is that the user attempting to achieve intellectual augmentation is instead forced to spend an inordinate amount of time dealing with things that are poorly automated. This is an augmentation fail and is in many cases even a retardation over the prior technologies being used.

The day-to-day drudgery inflicted on us by the priesthood, as Nelson so aptly puts it, eats away at our capacity to be creative, to be dreamers. For a brief time we are able to escape in a limited fashion the industrial world of drudgery but this world is once again enveloping us, now augmented by its own seemingly inexorable technological  and societal logic. We’ve given up some of our freedom in the service of efficiency and the need to make platforms more accessible. For instance, we used to code our own web pages and host our own web services. However, in order to spread this and to allow more advanced users move on to even more advanced technologies, we’ve given up freedom to designers and cloud providers. Even an open source platform such as WordPress, upon which this is being published, requires that you give up a certain measure of freedom as compared to hand coding a website. But, it gives access to the web to a much larger pool of creators so, in aggregate, it certainly augments human intellect.

The Engelbarts of today have to be systems thinkers. There are vast opportunities opening up through ubiquitous computing devices ranging for our cell phones, to beacons, to Raspberry Pi’s. We can build technology into everything. We can have technology everywhere. And, I hope, we can assemble, modify, reassemble, and hack technologies with increasing ease so that we can truly augment human intellect over a vast range of technological possibilities. We have to be able to go from the humble pencil to the networked blog to Twitter effortlessly. We need to spend our time creating rather than messing with poorly designed technological systems. We need to master the machines rather than letting the machines become our masters.

Engelbart shows us the way but his real value occurs in his admonition, implied as it is, that we step back and consider what we are trying to do before we consider how we do it. No one else will do that for you and many will offer you “solutions” that actually make it harder to do what is necessary to augment human intellect. This is more of a challenge in today’s political, educational, or personal environments than it ever was in the past. We have technology to thank for that but we also have technology to thank for that. The difference is how we go about it and Engelbart shows us the way. There’s lots of work to be done.

Newer posts »

© 2024 IdeaSpaces

Theme by Anders NorenUp ↑


Deprecated: Directive 'allow_url_include' is deprecated in Unknown on line 0